UAE's Premier Clinic BPO Partner

Your Growth,
Systemised
& Scaled

A Sharjah Media City-licensed BPO agency delivering precision automation, lead management, and digital operations for UAE's most discerning healthcare & aesthetic clinics.

Get Free Clinic Audit View Case Studies
47+Clients Served
3×Avg Booking Lift
98%Retention Rate
WebD CSR Agent · Online
Good evening! Welcome to your clinic. How may I assist you today?
I'd like to book a Botox consultation
Of course! We have Tuesday 3pm or Thursday 11am available. Which works?
Bookings Today
+47
Response Rate
100%
Emirates International Hospital
Al Zahra Private Hospital
Aster DM Healthcare
Medcare Hospital
NMC Royal Hospital
Saudi German Hospital
What We Do

BPO Services That Deliver

Everything your clinic needs to run world-class patient operations — from first inquiry to post-treatment follow-up, handled by trained professionals and intelligent systems.

📅

Lead Management & CRM

End-to-end capture, qualification, and nurture of every inbound lead across all channels. HubSpot, Zoho, custom builds — we handle it all.

WhatsApp API · Multi-channel
📍

Appointment Booking Systems

Automated scheduling flows that convert enquiries into confirmed bookings with zero friction. Integrates with your existing clinic software.

No-shows reduced 60%+
📱

Customer Communication Flows

WhatsApp, email, and SMS automation systems that keep patients engaged around the clock. Bilingual Arabic & English coverage.

24/7 · 30s avg response
📢

Digital Marketing Operations

Social media management, content pipelines, and paid campaign execution. CPL reduction, ROAS optimisation, full funnel management.

Meta · Google · TikTok
⭐

Review & Reputation Management

Proactive Google review collection, rapid response to feedback, and online reputation strategy to keep your rating impeccable.

Google · DoctorAnywhere
📊

Data & Reporting Dashboards

Real-time analytics and performance dashboards so you always know your numbers. CMO-level visibility into every patient journey touchpoint.

Live dashboards · Weekly reports
Proven Results

UAE Healthcare Portfolio

Real results for real clinics across the UAE. Every engagement starts with a deep operations audit and ends with compounding growth.

01
Emirates International Hospital
Lead MgmtCRM SetupAutomation
The Challenge
200+ monthly enquiries converting fewer than 18% into bookings. 6-hour average response time with zero follow-up cadence.
What We Built
HubSpot CRM with WhatsApp Business API, 5-step follow-up sequences, and department-specific booking flows routing patients to correct specialists.
Results
3.2×Bookings
90sResponse
70%Admin Saved
60dTo Results
02
Al Zahra Private Hospital
Social MediaDM AutomationContent
The Challenge
85K Instagram followers generating minimal qualified leads. DMs unanswered for days, no system to convert social interest into visits.
What We Built
Bilingual content calendar, ManyChat DM automation via Meta API, weekly performance reporting, and lead scoring by urgency and specialty.
Results
94Monthly Leads
100%DM Response
#1Lead Channel
3moTo Results
03
Aster DM Healthcare
WhatsApp APIRe-engagementCRM
The Challenge
12,000+ past patients with zero re-engagement strategy. Annual check-ups and new service launches never communicated.
What We Built
CRM with WhatsApp Business API, segmented re-engagement by specialty and last visit date, automated birthday and anniversary reminders.
Results
280KAED Recovered
87%WA Open Rate
41%Return Visits
45dFirst Win
04
Medcare Hospital
Paid SocialConversion Funnel
The Challenge
AED 45,000/month on Meta & Google with cost-per-lead of AED 380. No landing page optimisation, zero retargeting.
What We Built
Specialty landing pages, A/B tested creative sets, full Meta and Google retargeting, lead intake form connected to appointment system via Zapier.
Results
AED 94Cost Per Lead
8.4×ROAS
3×Lead Volume
6wkTo Optimised
05
NMC Royal Hospital
Live ChatMultilingualCustomer Support
The Challenge
3,000+ monthly website visitors with no live support layer. Patients leaving without booking. Overwhelmed call centre.
What We Built
3-language live chat (English, Arabic, Hindi) with AI-assisted first response, human escalation, and international patient visa and transfer flows.
Results
67%Conversion Lift
210%Intl. Patients
4.8/5Satisfaction
3-langSupport
06
Saudi German Hospital
Ops AuditProcess DesignTraining
The Challenge
Rapid scaling with no standardised digital processes. Data silos, duplicate follow-ups, no central lead visibility across departments.
What We Built
3-week operations audit, unified CRM with specialty sub-accounts, CMO master dashboard, and custom SOP staff training across all departments.
Results
58%Conversion Rate
0Data Silos
LiveCMO Dashboard
2wkFull Adoption
Industries We Serve

Built for UAE
Healthcare & Wellness

We specialise in serving clinics where patient experience, trust, and discretion are paramount. Our team is trained to UAE DHA and HAAD standards of communication.

  • Aesthetic & Cosmetic ClinicsBotox, fillers, laser, skin — we understand the premium patient journey and discretion required.
  • Medical Centres & PolyclinicsMulti-specialty practices needing organised, multi-department scheduling and routing.
  • Dermatology ClinicsSensitive patient communication handled with care and full compliance.
  • Dental ClinicsHigh-volume appointment management, recall systems, and treatment plan follow-ups.
  • Wellness & Spa CentresLuxury experience expectations met by equally refined service standards.
  • Hair Transplant & Plastic SurgeryPrivate, discreet consultation management with absolute confidentiality.
AED 24B UAE Healthcare Market Dubai · Sharjah · Abu Dhabi Primary Service Regions

The UAE's aesthetic and medical clinic sector is among the fastest-growing in the region. Patients expect luxury service from first contact. We make sure you deliver it — every time, on every channel.

Get Your Free Audit
Pricing

Transparent Packages
Built to Scale

No hidden fees. No long contracts. Choose the package that fits your clinic. All packages include onboarding, setup, and a dedicated account manager.

Starter
Basic
AED 1,500 / month
  • WhatsApp support (business hours)
  • Up to 200 conversations/month
  • Appointment booking & confirmation
  • Instagram DM responses
  • Weekly performance report
  • 1 dedicated agent
  • English & Arabic support
Get Started
Growth
Standard
AED 2,800 / month
  • WhatsApp + phone (12hrs/day)
  • Up to 500 conversations/month
  • Full appointment management
  • Social media engagement (IG + FB)
  • Google review management
  • Lead follow-up sequences
  • Bi-weekly strategy call
  • 2 dedicated agents
Get Started
Most Popular
Professional
Premium
AED 4,500 / month
  • Full 24/7 omni-channel support
  • Unlimited conversations
  • Inbound call handling
  • Complete appointment lifecycle
  • All social platforms managed
  • CRM integration & setup
  • No-show reduction campaigns
  • Monthly growth strategy session
  • Dedicated account manager
  • Priority SLA (15-min response)
Get Started
Enterprise
Custom
Custom pricing
  • Multi-branch clinic setup
  • Dedicated team (4+ agents)
  • Custom workflow automation
  • Full CRM build & migration
  • API integrations (any software)
  • White-label service option
  • On-site training available
  • SLA-backed agreements
  • Executive reporting dashboard
Request Proposal
Free Diagnostic

Get Your Clinic's
Operations Audit

In under 2 minutes, receive a personalised assessment of your clinic's patient communication and operations gaps — with a clear, prioritised action plan. Completely free.

01

Tell us about your clinic

Share your specialty, size, and current patient communication setup

02

Instant analysis

Our system evaluates your current touchpoints and identifies the highest-impact gaps

03

Receive your action plan

Get a prioritised roadmap with specific recommendations tailored to your clinic type

Free Clinic Audit

Discover exactly where your clinic is losing patients and revenue.

Analysing your clinic profile...

Client Voices

What Our Clients Say

"Web D Solutions transformed how we handle patient enquiries. We went from chaos to complete clarity. The system they built is now our most valuable operational asset."
Dr. Fatima Al Mansoori
Head of Patient Services — Emirates International Hospital
"Our Instagram went from a passive page to our top revenue channel. The automations they built handle everything while we sleep. Genuinely impressive execution."
Omar Khalid Hassan
Marketing Director — Al Zahra Private Hospital
"The re-engagement campaign alone recovered more than AED 280,000 in the first month. I didn't think a BPO partner could deliver this kind of commercial impact this quickly."
Priya Nair
Operations Manager — Aster DM Healthcare, Sharjah
Uswa Khalid — Founder, WebD Solutions
Founder & CEO
🇷🇦 UAE Business License
CompanyWebDsolutions LLC
License No.2326680.01
Registered InSharjah Media City
Valid Until09 Nov 2026
TypeLimited Liability Company
Our Founder
Uswa Khalid
Founder & Managing Director · WebD Solutions

WebD Solutions was founded with one mission: to give UAE clinics the world-class patient experience infrastructure they deserve, without the overhead of building an in-house team. After years observing the gap between clinic medical excellence and their patient-facing operations, I built a solution from the ground up — trained, tested, and tailored for the GCC healthcare market.

We are not a generic outsourcing firm. WebD Solutions is a boutique BPO consultancy built specifically for high-growth businesses in the UAE — combining world-class automation technology with human expertise, creating systems that work 24/7 so your team can focus on what they do best: delivering exceptional care.

Every engagement begins with a deep audit of your current operations, and ends with a scalable system that compounds results over time.

  • Licensed LLC — Sharjah Media City (Shams), UAE
  • Specialist in UAE & GCC Healthcare Communication Standards
  • Bilingual Operations — Arabic & English Service Delivery
  • 47+ UAE clinic & hospital clients served across Dubai, Sharjah & Abu Dhabi
  • Industries: Healthcare · Aesthetic Clinics · Hospitality · Real Estate · Financial Services
@web.dsolutions ↗ Email Uswa
Our Method

Live in 7 Days,
Not 7 Months

Our streamlined onboarding gets your clinic covered faster than hiring a single in-house receptionist.

01

Discovery Audit

We dissect your current operations — every touchpoint, every gap, every missed opportunity — and map the full picture before recommending anything.

02

System Design

We design your bespoke operations architecture — CRM, automations, communication flows, and reporting — built around your specific team and goals.

03

Build & Deploy

Our team builds and configures all systems with zero disruption to your live operations. Go-live typically happens within 7–14 business days.

04

Optimise & Scale

Monthly strategy sessions, performance reviews, and continuous system optimisation ensure compound growth well beyond the initial engagement.

Let's Talk

Ready to Transform
Your Clinic's Operations?

Whether you're a solo aesthetic practitioner or a multi-branch medical group, we have a solution built for you. Get in touch — we respond to every enquiry within 24 hours.

✉
💬
WhatsApp / Phone
+971 52 823 1664
📷
🏦
Registered Address
Sharjah Media City (Shams), UAE

Send Us a Message

We respond within 4 hours. Usually much faster.

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